Returns

RETURNS: In the event of a claim or query regarding the shipment, you can contact our customer service center. Novayasdescalzo ® we guarantee our clients the possibility of canceling their order as long as the cancellation is communicated before the order has been processed (approximate time 2 hours from the purchase) and will have a charge of €5 for management. To request cancellation of the order, you must send an email to [email protected] and the refund of the amount paid will be processed. The customer will have a period of fifteen calendar days from receipt of the order to terminate the contract and return the purchased product. The client will notify us within the stipulated period and by any means allowed by law, his desire to exercise the right to terminate the contract. The merchandise must be delivered together with the delivery note and, where appropriate, an invoice issued to Novayasdescalzo ®, with the customer bearing the return costs. To check the return address, write us a message on Instagram. Returns are NOT accepted, a return will only be made as long as the size you requested does not correspond to the size of your order or it does not arrive in perfect condition. In the event that these requirements are met, Novayasdescalzo ® will return the money for the purchase through a payment to the credit card, by means of a bank transfer to the account indicated by the client or by means of a payment to their personal account. If a product other than the one requested by the customer is delivered by mistake by Novayasdescalzo ®, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer. IT IS RETURNED: Serious defects, broken or if you have received a different model than the one you bought IT IS NOT RETURNED: Small variations do not accept refund Novayasdescalzo.