Refunds will be accepted when a return is approved. The customer has the same time as for a return, that is, 15 calendar days. The refund will be applied 7 days after accepting the return via credit card or Bank Transfer. The customer will be credited the amount paid minus the shipping costs.
In the case of the 2X1 offer, if the customer wants to return only a pair of shoes and the return is approved, only half of the amount spent will be returned.
Both to demand a return, a refund or both, the customer must contact our customer service center.
To proceed with the refund / return, it will be necessary to keep the original packaging from our customer service center.
To proceed with the refund/return, it will be necessary to keep the original packaging.