We are one of the leading Spanish stores in the sports sector, with more than 10,000 satisfied customers. We have a 100% personalized customer service for each of our clients
What are the payment methods?
At Novayasdescalzo ® you can make the payment by credit card or by bank transfer in a totally secure way since we have a payment gateway (POS) provided by Banco Sabadell that can only be given to reliable and secure businesses. For any questions, do not hesitate to contact us via email [email protected]
Why these prices?
The products leave the factory directly to the homes of all our customers, that is why we can make all the products available to you at that price.
After validation of the order by the customer Novayasdescalzo ® will send an email to notify the purchase. It is possible that if an order is placed for more than one product, they may not arrive simultaneously, this is due to logistics issues.
I have been charged customs in the post office.
The prices displayed on our site are duty free in euros, which means that you may be required to pay duties and taxes once you receive your order, which is very rare. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more information on charges, please contact your local customs office.
How long will my order take once I have placed my order?
At Novayasdescalzo ® we work as follows: The customer makes the payment through his credit card, bank transfer or bizum. We process the customer's payment. Processing time: 2-3 business days. The transport company, in our case Correos, is already in charge of delivering the order to our clients' homes.
TOTAL SHIPPING TIME: 9-16 business days.
It is possible that some orders suffer certain delays due to the pandemic (COVID19), in that case contact us [email protected] Novayasdescalzo.com (the shipment begins to count once it has left the warehouse)
The second product I bought has not yet arrived, why? This is because the products arrive separately, since we, Novayasdescalzo ®, have more than one supplier and each one is a specialist in its sector. Can you provide more information about your products? We are a buying and selling portal that we work as intermediaries between client and supplier, so we do not handle or make shipments, the supplier tells us that it only sells original products.